Syn-Apps KB Document Repository

Please refer to the KB articles below for information on frequently accessed information

For install and user guides, please visit the Documents & Tools page.

Software

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  How To Delete/Recreate Paging Groups From SA-Announce and Communications Manager
  
  
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  Move SA-Announce to a New Server
  
  
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  Enable Verbose Logging in SA-Announce
  
  
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  Error - Some or all identity references could not be translated
  
  
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  Error creating SA-Announce virtual directory: Unknown error (0x80005000)
  
  
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  Error - SA-Announce Virtual Directory Invalid index. (Exception from HRESULT : 0x80070585) on Server 2008
  
  
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  Cisco Firmware Compatibility with Syn-Apps Products
  
  
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  SQL Strong Password Requirement
  
  
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  Point Syn-Apps software to Upgraded CUCM
  
  
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  Resolve Log Error Cisco IP Phone Error Number 4
  
  
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  Error ‘The server method ‘GetActiveGroups’ failed’ when running Configuration Utility
  
  
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  Install SQL 2008 R2 Manually
  
  
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  How to upload data from CUCM to Call Accounting
  
  

Hardware

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  2008 Server Hardware and Software Configuration Requirements
  
  
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  2003 Server Hardware and Software Configuration Requirement
  
  
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  Paging Relay Registration Options
  
  
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  How to Manually add an IP Speaker
  
  
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  Push to Talk Tutorial on Cisco 7925 Wireless Phones - Admin Guide
  
  
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  Push To Talk Tutorial on Cisco 7925 Wireless Phones – User Guide
  
  

Other

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  Install Cisco Telephony Service Provider (TSP) / Enable TAPI Busy Detection
  
  
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  Enable Cisco AXL Web Service
  
  
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  Communications Manager 8 Settings
  
  
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  Install Syn-Apps Communications Manager Device Pack